FAS Research Computing - FASRC ticket system - tickets and replies delayed – Detalhes do incidente

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FASRC ticket system - tickets and replies delayed

Resolvido
Desempenho degradado
Início há mais de 4 anosDurado aproximadamente 2 horas

Afetado

Websites & Tools

Desempenho degradado de 2:12 PM para 4:29 PM

FASRC Ticket System (ServiceNow)

Desempenho degradado de 2:12 PM para 4:29 PM

Atualizações
  • Resolvido
    UTC
    Resolvido

    A fix was implemented earlier and after monitoring this is deemed resolved.

  • Investigando
    UTC
    Investigando

    We are currently working on this issue and expect the ticket system back in operation shortly.

    New tickets and replies should be queued and will get processed as soon as the system is back to normal.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu