FAS Research Computing - h-nfs11-p down – Detalhes do incidente

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h-nfs11-p down

Resolvido
Parcialmente indisponível
Começou em há 23 diasDurou 144 horas 33 minutos

Afetado

Storage

Parcialmente indisponível de 7:33 PM para 8:07 PM

Holyoke Tier 2 NFS

Parcialmente indisponível de 7:33 PM para 8:07 PM

Atualizações
  • Resolvido
    UTC
    Resolvido

    The vendor has replaced the necessary hardware components, and FASRC engineers have installed updates and confirmed working status. No data was affected.

    All h-nfs11-p shares should be accessible again once more.

    If you notice any irregularities, please reach out at rchelp@rc.fas.harvard.edu

  • Atualizar
    UTC
    Atualizar

    The vendor has dispatched parts. The vendor has indicated that this may not get fixed until Monday, but the storage team is pressing them to accelerate that timeline. We will update here when we know more.

    Thanks for your understanding.

  • Atualizar
    UTC
    Atualizar

    After lengthy troubleshooting, h-nfs11-p is still down. The vendor is scheduling a datacenter visit for on-site repairs. We will update as we know more.

  • Identificado
    UTC
    Identificado

    Our engineers are diagnosing the root cause of the failure and are working with the vendor to troubleshoot further

    We are continuing to work on a fix for this incident.

  • Investigando
    UTC
    Investigando

    h-nfs11-p is currently down. The following shares are inaccessible on FASSE

    • ncf_cnl01

    • ncf_cnl02

    • ncf_cnl03

    • ncf_cnl04

    • ncf_gspdata

    • ncf_mri_l3

    • cnl05

    • cnl06

    • eldaief

    • ncf_apps

    • jcamprodon_lab_l3

    We are investigating this incident.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu