FAS Research Computing - Ticket system slow – Detalhes do incidente

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Ticket system slow

Resolvido
Operacional
Começou em há mais de 2 anosDurou 55 minutos

Afetado

Websites & Tools

Desempenho degradado de 4:30 PM para 5:25 PM

FASRC Ticket System (ServiceNow)

Desempenho degradado de 4:30 PM para 5:25 PM

Atualizações
  • Resolvido
    UTC
    Resolvido
    This incident has been resolved.
  • Identificado
    UTC
    Identificado

    Delayed email is the root of this issue. We are working to resolve or work around this issue.

  • Investigando
    UTC
    Investigando

    The ticketing system (which uses HUIT services) is experiencing lag. New ticket autoreplies and ticket responses may be delayed. We are currently investigating this incident.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu