FAS Research Computing - Netscratch - some directories stalled/unavailable – Szczegóły incydentu

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Netscratch - some directories stalled/unavailable

Rozwiązany
Częściowa awaria
Wystąpił w dniu ponad rok temuTrwało dzień

Dotknięty

Storage

Częściowa awaria z 3:05 PM do 3:12 PM, Poprawne działanie z 3:12 PM do 2:52 PM, Częściowa awaria z 2:52 PM do 4:24 PM

Netscratch (Global Scratch)

Częściowa awaria z 3:05 PM do 3:12 PM, Poprawne działanie z 3:12 PM do 2:52 PM, Częściowa awaria z 2:52 PM do 4:24 PM

Aktualizacje
  • Rozwiązany
    Rozwiązany
    Netscratch is working normally. The vendor has collected logs and is determining next steps for prevention.
  • Zidentyfikowany
    Zidentyfikowany

    We are seeing a recurrence of this issue. We are working to determine the cause and resolution.

  • Rozwiązany
    Rozwiązany
    The instability has been identified and resolved. Netscratch has returned to normal, full operaiton.
  • Analiza
    Analiza
    We have reports that some directories in netscratch are unavailable or intermittent. We are working with Vast to determine the cause. This is a new filesystem which is under heavy load for cluster use as well as migration from holyscratch01. We appreciate your understanding of these teething pains and will update you as soon as we have more details or resolution.
For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu