FAS Research Computing - FASRC ticket system - tickets and replies delayed – Szczegóły incydentu

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Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

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FASRC ticket system - tickets and replies delayed

Rozwiązany
Obniżona wydajność
Wystąpił w dniu ponad 4 lata temuTrwało około 2 godziny

Dotknięty

Websites & Tools

Obniżona wydajność z 2:12 PM do 4:29 PM

FASRC Ticket System (ServiceNow)

Obniżona wydajność z 2:12 PM do 4:29 PM

Aktualizacje
  • Rozwiązany
    UTC
    Rozwiązany

    A fix was implemented earlier and after monitoring this is deemed resolved.

  • Analiza
    UTC
    Analiza

    We are currently working on this issue and expect the ticket system back in operation shortly.

    New tickets and replies should be queued and will get processed as soon as the system is back to normal.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu