FAS Research Computing - Ticket system slow – Hendelsesdetaljer

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Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

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Ticket system slow

Løst
Operasjonell
Begynte på omtrent 2 år sidenVarte omtrent en time

Påvirket

Websites & Tools

Nedsatt ytelse fra 4:30 PM til 5:25 PM

FASRC Ticket System (ServiceNow)

Nedsatt ytelse fra 4:30 PM til 5:25 PM

Oppdateringer
  • Løst
    Løst
    This incident has been resolved.
  • Identifisert
    Identifisert

    Delayed email is the root of this issue. We are working to resolve or work around this issue.

  • Undersøker
    Undersøker

    The ticketing system (which uses HUIT services) is experiencing lag. New ticket autoreplies and ticket responses may be delayed. We are currently investigating this incident.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu