Harvard ServiceNow ( help ticket ) system and email outage

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE

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Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
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Websites & Tools

FASRC Ticket System (ServiceNow)

모니터링 중11월 13, 2026 · 18:47UTC
Harvard's primary email systems rely on Microsoft Exchange/365 which is experiencing an outage.
As a result, tickets emailed in to Harvard's ticket system, ServiceNow, which FASRC also uses, are not being received.
You do not need to re-send your ticket, it should be delivered once Harvard's mail system returns to normal. But be aware that any tickets sent today have not yet been received not can they be responded to.

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