FAS Research Computing - Openauth/Two-Factor issues for new users – 障害情報詳細

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Openauth/Two-Factor issues for new users

解決済み
パフォーマンス低下中
開始日時 13日前持続した 2日

影響あり

Authentication

パフォーマンス低下中 から 4:25 PM ～ 8:11 PM

Authentication

パフォーマンス低下中 から 4:25 PM ～ 8:11 PM

FASRC Two-Factor (OpenAuth)

パフォーマンス低下中 から 4:25 PM ～ 8:11 PM

アップデート
  • 解決済み
    UTC
    解決済み

    This issue is resolved and normal authentification for new accounts or accounts whose tokens have been reset/revoked can now log in.

    In the event that you find your token is not working still, we recommend you revoke your token and get a new one. See the last and first sections here, repectively: https://docs.rc.fas.harvard.edu/kb/openauth/

  • 更新
    UTC
    更新

    If you have an existing 2FA token, please do not reset it at this time.

    We are continuing to work on a fix for this incident.

  • 原因判明済み
    UTC
    原因判明済み

    We have identified an issue which keeps new accounts from using their two-factor/openauth token for authentication.

    This would also affect anyone resetting their token.

    If you have a new account and are unable to authenticate to the cluster, FASRC VPN, or other FASRC services, this is why.
    Existing accounts are not affected.

    We are working to resolve this as quickly as possible, but no ETA at this time. We will update this status as things change.


    Thanks for your understanding and patience.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu