FAS Research Computing - Ticket system slow – 障害情報詳細

全システムが稼働中

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

The colors shown in the bars below were chosen to increase visibility for color-blind visitors.
For higher contrast, switch to light mode at the bottom of this page if the background is dark and colors are muted.

Ticket system slow

解決済み
稼働中
開始日時 約2年前持続した 約1時間

影響あり

Websites & Tools

パフォーマンス低下中 から 4:30 PM ～ 5:25 PM

FASRC Ticket System (ServiceNow)

パフォーマンス低下中 から 4:30 PM ～ 5:25 PM

アップデート
  • 解決済み
    UTC
    解決済み
    This incident has been resolved.
  • 原因判明済み
    UTC
    原因判明済み

    Delayed email is the root of this issue. We are working to resolve or work around this issue.

  • 調査中
    UTC
    調査中

    The ticketing system (which uses HUIT services) is experiencing lag. New ticket autoreplies and ticket responses may be delayed. We are currently investigating this incident.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu