FAS Research Computing - Harvard ServiceNow ( help ticket ) system and email outage – Dettagli dell'incidente

FASRC Ticket System (ServiceNow): interruzione parziale in corso

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

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Harvard ServiceNow ( help ticket ) system and email outage

MonitorandoParzialmente fuori servizio

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Parzialmente fuori servizio da 6:47 PM a 12:00 AM

FASRC Ticket System (ServiceNow)

Parzialmente fuori servizio da 6:47 PM a 12:00 AM

  • MonitorandoUTC

    Harvard's primary email systems rely on Microsoft Exchange/365 which is experiencing an outage.

    As a result, tickets emailed in to Harvard's ticket system, ServiceNow, which FASRC also uses, are not being received.

    You do not need to re-send your ticket, it should be delivered once Harvard's mail system returns to normal. But be aware that any tickets sent today have not yet been received not can they be responded to.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu