FAS Research Computing - h-nfs11-p down – Dettagli dell'incidente

Lieve interruzione in corso

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h-nfs11-p down

Risolto
Parzialmente fuori servizio
Avviato il 23 giorni faDurato 144 ore 33 minuti

Componenti interessati

Storage

Parzialmente fuori servizio da 7:33 PM a 8:07 PM

Holyoke Tier 2 NFS

Parzialmente fuori servizio da 7:33 PM a 8:07 PM

Aggiornamenti
  • Risolto
    UTC
    Risolto

    The vendor has replaced the necessary hardware components, and FASRC engineers have installed updates and confirmed working status. No data was affected.

    All h-nfs11-p shares should be accessible again once more.

    If you notice any irregularities, please reach out at rchelp@rc.fas.harvard.edu

  • Aggiornamento
    UTC
    Aggiornamento

    The vendor has dispatched parts. The vendor has indicated that this may not get fixed until Monday, but the storage team is pressing them to accelerate that timeline. We will update here when we know more.

    Thanks for your understanding.

  • Aggiornamento
    UTC
    Aggiornamento

    After lengthy troubleshooting, h-nfs11-p is still down. The vendor is scheduling a datacenter visit for on-site repairs. We will update as we know more.

  • Individuato
    UTC
    Individuato

    Our engineers are diagnosing the root cause of the failure and are working with the vendor to troubleshoot further

    We are continuing to work on a fix for this incident.

  • Indagine in corso
    UTC
    Indagine in corso

    h-nfs11-p is currently down. The following shares are inaccessible on FASSE

    • ncf_cnl01

    • ncf_cnl02

    • ncf_cnl03

    • ncf_cnl04

    • ncf_gspdata

    • ncf_mri_l3

    • cnl05

    • cnl06

    • eldaief

    • ncf_apps

    • jcamprodon_lab_l3

    We are investigating this incident.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu