FAS Research Computing - Netscratch - some directories stalled/unavailable – Dettagli dei guasti

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Netscratch - some directories stalled/unavailable

Risolto
Parzialmente fuori servizio
Avviato il più di un anno faDurato un giorno

Colpiti

Storage

Parzialmente fuori servizio da 3:05 PM to 3:12 PM, Operativo da 3:12 PM to 2:52 PM, Parzialmente fuori servizio da 2:52 PM to 4:24 PM

Netscratch (Global Scratch)

Parzialmente fuori servizio da 3:05 PM to 3:12 PM, Operativo da 3:12 PM to 2:52 PM, Parzialmente fuori servizio da 2:52 PM to 4:24 PM

Aggiornamenti
  • Risolto
    UTC
    Risolto
    Netscratch is working normally. The vendor has collected logs and is determining next steps for prevention.
  • Individuato
    UTC
    Individuato

    We are seeing a recurrence of this issue. We are working to determine the cause and resolution.

  • Risolto
    UTC
    Risolto
    The instability has been identified and resolved. Netscratch has returned to normal, full operaiton.
  • Verifiche
    UTC
    Verifiche
    We have reports that some directories in netscratch are unavailable or intermittent. We are working with Vast to determine the cause. This is a new filesystem which is under heavy load for cluster use as well as migration from holyscratch01. We appreciate your understanding of these teething pains and will update you as soon as we have more details or resolution.
For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu