FAS Research Computing - Ticket system slow – Dettagli dei guasti

Sperimentazione di prestazioni parzialmente degradate

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

The colors shown in the bars below were chosen to increase visibility for color-blind visitors.
For higher contrast, switch to light mode at the bottom of this page if the background is dark and colors are muted.

Ticket system slow

Risolto
Operativo
Avviato il circa 2 anni faDurato circa un'ora

Colpiti

Websites & Tools

Performance ridotte da 4:30 PM to 5:25 PM

FASRC Ticket System (ServiceNow)

Performance ridotte da 4:30 PM to 5:25 PM

Aggiornamenti
  • Risolto
    Risolto
    This incident has been resolved.
  • Individuato
    Individuato

    Delayed email is the root of this issue. We are working to resolve or work around this issue.

  • Verifiche
    Verifiche

    The ticketing system (which uses HUIT services) is experiencing lag. New ticket autoreplies and ticket responses may be delayed. We are currently investigating this incident.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu