FAS Research Computing - FASRC ticket system - tickets and replies delayed – Dettagli dell'incidente

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FASRC ticket system - tickets and replies delayed

Risolto
Performance ridotte
Avviato il più di 4 anni faDurato 2 ore 16 minuti

Componenti interessati

Websites & Tools

Performance ridotte da 2:12 PM a 4:29 PM

FASRC Ticket System (ServiceNow)

Performance ridotte da 2:12 PM a 4:29 PM

Aggiornamenti
  • Risolto
    UTC
    Risolto

    A fix was implemented earlier and after monitoring this is deemed resolved.

  • Indagine in corso
    UTC
    Indagine in corso

    We are currently working on this issue and expect the ticket system back in operation shortly.

    New tickets and replies should be queued and will get processed as soon as the system is back to normal.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu