FAS Research Computing - Network issues affecting VPN, portal, ond potentially other services – Incident details

All systems operational

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


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GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

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Network issues affecting VPN, portal, ond potentially other services

Resolved
Major outage
Started 9 months agoLasted about 2 hours

Affected

VDI/OpenOnDemand

Operational from 5:51 PM to 7:52 PM

Cannon Open OnDemand/VDI

Operational from 5:51 PM to 7:52 PM

FASSE Open OnDemand/VDI

Operational from 5:51 PM to 7:52 PM

Authentication

Partial outage from 5:51 PM to 7:52 PM

Authentication

Partial outage from 5:51 PM to 7:52 PM

Networking

Operational from 5:51 PM to 7:15 PM, Degraded performance from 7:15 PM to 7:52 PM, Operational from 7:15 PM to 7:52 PM

Updates
  • Resolved
    Resolved
    The network issues have been resolved.
  • Identified
    Identified

    Most services restored. Some VPN connectivity or lag may still exist for some user.

    Networking expects to have this fully resolved very soon.

  • Investigating
    Investigating

    We are currently investigating this issue.

    We've identified some are unable to connect to VPN.

    OOD/OpenOnDemand access is affected.

    Other symptoms are the FASRC websites, portal.rc.fas.harvard.edu and other internet-facing sites (coldfront, spinal, minilims, etc.) are not accessible


    SSH to/from nodes or login may be affected or laggy.

    Networking is investigating.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu