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Openauth/Two-Factor issues for new users

हल हुआ

प्रदर्शन में गिरावट

शुरू हुआ १३ दिन पहलेअगस्त 12, 2026चला २ दिनअगस्त 12, 20264:25 अपराह्नअगस्त 14, 20268:11 अपराह्नUTC

प्रभावित

Authentication

Authentication

FASRC Two-Factor (OpenAuth)

अपडेट

हल हुआ
अगस्त 14, 2026 पर 8:11 अपराह्नUTC
हल हुआ
अगस्त 14, 2026 पर 8:11 अपराह्नUTC
This issue is resolved and normal authentification for new accounts or accounts whose tokens have been reset/revoked can now log in.
In the event that you find your token is not working still, we recommend you revoke your token and get a new one. See the last and first sections here, repectively: https://docs.rc.fas.harvard.edu/kb/openauth/
अपडेट
अगस्त 13, 2026 पर 5:50 अपराह्नUTC
अपडेट
अगस्त 13, 2026 पर 5:50 अपराह्नUTC
If you have an existing 2FA token, please do not reset it at this time.
We are continuing to work on a fix for this incident.
पहचाना गया
अगस्त 12, 2026 पर 4:25 अपराह्नUTC
पहचाना गया
अगस्त 12, 2026 पर 4:25 अपराह्नUTC
We have identified an issue which keeps new accounts from using their two-factor/openauth token for authentication.
This would also affect anyone resetting their token.
If you have a new account and are unable to authenticate to the cluster, FASRC VPN, or other FASRC services, this is why.
Existing accounts are not affected.
We are working to resolve this as quickly as possible, but no ETA at this time. We will update this status as things change.

Thanks for your understanding and patience.