RC Ticket System and other VMs Offline - Expect Delays, emails will be delivered eventually - Détails de l'incident - FAS Research Computing

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE

Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

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RC Ticket System and other VMs Offline - Expect Delays, emails will be delivered eventually

Résolu

Opérationnel

A commencé il y a plus de 2 ansmars 04, 2024A duré environ 1 heure16:4117:55UTC

Concernés

Storage

CEPH Storage Boston (Tier 2)

Websites & Tools

Coldfront

FASRC Ticket System (ServiceNow)

Virtual Machines

Mises à jour

Résolu
mars 04, 2024 à 17:55UTC
Résolu
mars 04, 2024 à 17:55UTC
VMs are returning to operation. If you receive an error (on Portal, Coldfront, etc) please wait a few minutes and try again.
Ticket system is online and starting to receive delayed emails.
Détecté
mars 04, 2024 à 16:41UTC
Détecté
mars 04, 2024 à 16:41UTC
The RT ticket system is currently offline due to a VM issue.
Any emails sent to the ticket system will eventually be delivered once it recovers, but until then expect delayed response.

FAS Research Computing - RC Ticket System and other VMs Offline - Expect Delays, emails will be delivered eventually – Détails de l'incident

RC Ticket System and other VMs Offline - Expect Delays, emails will be delivered eventually