FAS Research Computing - FASRC ticket system - tickets and replies delayed – Détails de l'incident

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FASRC ticket system - tickets and replies delayed

Résolu
Performances dégradées
A commencé il y a plus de 4 ansA duré 2 heures 16 minutes

Concernés

Websites & Tools

Performances dégradées depuis 2:12 PM à 4:29 PM

FASRC Ticket System (ServiceNow)

Performances dégradées depuis 2:12 PM à 4:29 PM

Mises à jour
  • Résolu
    UTC
    Résolu

    A fix was implemented earlier and after monitoring this is deemed resolved.

  • En cours d'investigation
    UTC
    En cours d'investigation

    We are currently working on this issue and expect the ticket system back in operation shortly.

    New tickets and replies should be queued and will get processed as soon as the system is back to normal.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu