FAS Research Computing - Openauth/Two-Factor issues for new users – جزئیات حادثه

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Openauth/Two-Factor issues for new users

حل شد
افت عملکرد
آغاز شد 13 روز قبلطول کشید 2 روز

تحت تأثیر

Authentication

افت عملکرد از 4:25 PM تا 8:11 PM

Authentication

افت عملکرد از 4:25 PM تا 8:11 PM

FASRC Two-Factor (OpenAuth)

افت عملکرد از 4:25 PM تا 8:11 PM

به‌روزرسانی‌ها
  • حل شد
    UTC
    حل شد

    This issue is resolved and normal authentification for new accounts or accounts whose tokens have been reset/revoked can now log in.

    In the event that you find your token is not working still, we recommend you revoke your token and get a new one. See the last and first sections here, repectively: https://docs.rc.fas.harvard.edu/kb/openauth/

  • به‌روزرسانی
    UTC
    به‌روزرسانی

    If you have an existing 2FA token, please do not reset it at this time.

    We are continuing to work on a fix for this incident.

  • شناسایی شد
    UTC
    شناسایی شد

    We have identified an issue which keeps new accounts from using their two-factor/openauth token for authentication.

    This would also affect anyone resetting their token.

    If you have a new account and are unable to authenticate to the cluster, FASRC VPN, or other FASRC services, this is why.
    Existing accounts are not affected.

    We are working to resolve this as quickly as possible, but no ETA at this time. We will update this status as things change.


    Thanks for your understanding and patience.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu