FAS Research Computing - FASRC ticket system - tickets and replies delayed – جزئیات حادثه

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FASRC ticket system - tickets and replies delayed

حل شد
افت عملکرد
آغاز شد بیشتر از 4 سال قبلطول کشید حدود 2 ساعت

تحت تأثیر

Websites & Tools

افت عملکرد از 2:12 PM تا 4:29 PM

FASRC Ticket System (ServiceNow)

افت عملکرد از 2:12 PM تا 4:29 PM

به‌روزرسانی‌ها
  • حل شد
    UTC
    حل شد

    A fix was implemented earlier and after monitoring this is deemed resolved.

  • در حال بررسی
    UTC
    در حال بررسی

    We are currently working on this issue and expect the ticket system back in operation shortly.

    New tickets and replies should be queued and will get processed as soon as the system is back to normal.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu