FAS Research Computing - Harvard ServiceNow ( help ticket ) system and email outage – Detalles del incidente

FASRC Ticket System (ServiceNow) está experimentando una interrupción parcial

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

The colors shown in the bars below were chosen to increase visibility for color-blind visitors.
For higher contrast, switch to light mode at the bottom of this page if the background is dark and colors are muted.
Mostrar estado actual

Harvard ServiceNow ( help ticket ) system and email outage

SupervisandoInterrupción parcial

Afectado

Websites & Tools

Interrupción parcial de 6:47 PM a 12:00 AM

FASRC Ticket System (ServiceNow)

Interrupción parcial de 6:47 PM a 12:00 AM

  • SupervisandoUTC

    Harvard's primary email systems rely on Microsoft Exchange/365 which is experiencing an outage.

    As a result, tickets emailed in to Harvard's ticket system, ServiceNow, which FASRC also uses, are not being received.

    You do not need to re-send your ticket, it should be delivered once Harvard's mail system returns to normal. But be aware that any tickets sent today have not yet been received not can they be responded to.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu