FAS Research Computing - Ticket system slow – Detalles del incidente

Experimentando un rendimiento parcialmente degradado

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Ticket system slow

Resuelto
En funcionamiento
Iniciado el hace alrededor de 2 añosDuró alrededor de 1 hora

Afectado

Websites & Tools

Rendimiento degradado de 4:30 PM a 5:25 PM

FASRC Ticket System (ServiceNow)

Rendimiento degradado de 4:30 PM a 5:25 PM

Actualizaciones
  • Resuelto
    Resuelto
    This incident has been resolved.
  • Identificado
    Identificado

    Delayed email is the root of this issue. We are working to resolve or work around this issue.

  • Investigando
    Investigando

    The ticketing system (which uses HUIT services) is experiencing lag. New ticket autoreplies and ticket responses may be delayed. We are currently investigating this incident.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu