FAS Research Computing - Ticket system slow – Detalles del incidente

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Ticket system slow

Resuelto
En funcionamiento
Iniciado el hace alrededor de 2 añosDuró alrededor de 1 hora

Afectado

Websites & Tools

Rendimiento degradado de 4:30 PM a 5:25 PM

FASRC Ticket System (ServiceNow)

Rendimiento degradado de 4:30 PM a 5:25 PM

Actualizaciones
  • Resuelto
    UTC
    Resuelto
    This incident has been resolved.
  • Identificado
    UTC
    Identificado

    Delayed email is the root of this issue. We are working to resolve or work around this issue.

  • Investigando
    UTC
    Investigando

    The ticketing system (which uses HUIT services) is experiencing lag. New ticket autoreplies and ticket responses may be delayed. We are currently investigating this incident.

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https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu