FAS Research Computing - FASRC ticket system - tickets and replies delayed – Detalles del incidente

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FASRC ticket system - tickets and replies delayed

Resuelto
Rendimiento degradado
Iniciado el hace más de 4 añosDuró alrededor de 2 horas

Afectado

Websites & Tools

Rendimiento degradado de 2:12 PM a 4:29 PM

FASRC Ticket System (ServiceNow)

Rendimiento degradado de 2:12 PM a 4:29 PM

Actualizaciones
  • Resuelto
    UTC
    Resuelto

    A fix was implemented earlier and after monitoring this is deemed resolved.

  • Investigando
    UTC
    Investigando

    We are currently working on this issue and expect the ticket system back in operation shortly.

    New tickets and replies should be queued and will get processed as soon as the system is back to normal.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu