FAS Research Computing - h-nfs11-p down – Incident details

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h-nfs11-p down

Resolved
Partial outage
Started 14 days agoLasted 144 hours 33 minutes

Affected

Storage

Partial outage from 7:33 PM to 8:07 PM

Holyoke Tier 2 NFS

Partial outage from 7:33 PM to 8:07 PM

Updates
  • Resolved
    UTC
    Resolved

    The vendor has replaced the necessary hardware components, and FASRC engineers have installed updates and confirmed working status. No data was affected.

    All h-nfs11-p shares should be accessible again once more.

    If you notice any irregularities, please reach out at rchelp@rc.fas.harvard.edu

  • Update
    UTC
    Update

    The vendor has dispatched parts. The vendor has indicated that this may not get fixed until Monday, but the storage team is pressing them to accelerate that timeline. We will update here when we know more.

    Thanks for your understanding.

  • Update
    UTC
    Update

    After lengthy troubleshooting, h-nfs11-p is still down. The vendor is scheduling a datacenter visit for on-site repairs. We will update as we know more.

  • Identified
    UTC
    Identified

    Our engineers are diagnosing the root cause of the failure and are working with the vendor to troubleshoot further

    We are continuing to work on a fix for this incident.

  • Investigating
    UTC
    Investigating

    h-nfs11-p is currently down. The following shares are inaccessible on FASSE

    • ncf_cnl01

    • ncf_cnl02

    • ncf_cnl03

    • ncf_cnl04

    • ncf_gspdata

    • ncf_mri_l3

    • cnl05

    • cnl06

    • eldaief

    • ncf_apps

    • jcamprodon_lab_l3

    We are investigating this incident.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu