FAS Research Computing - Openauth/Two-Factor issues for new users – Incident details

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Openauth/Two-Factor issues for new users

Resolved
Degraded performance
Started 13 days agoLasted 2 days

Affected

Authentication

Degraded performance from 4:25 PM to 8:11 PM

Authentication

Degraded performance from 4:25 PM to 8:11 PM

FASRC Two-Factor (OpenAuth)

Degraded performance from 4:25 PM to 8:11 PM

Updates
  • Resolved
    UTC
    Resolved

    This issue is resolved and normal authentification for new accounts or accounts whose tokens have been reset/revoked can now log in.

    In the event that you find your token is not working still, we recommend you revoke your token and get a new one. See the last and first sections here, repectively: https://docs.rc.fas.harvard.edu/kb/openauth/

  • Update
    UTC
    Update

    If you have an existing 2FA token, please do not reset it at this time.

    We are continuing to work on a fix for this incident.

  • Identified
    UTC
    Identified

    We have identified an issue which keeps new accounts from using their two-factor/openauth token for authentication.

    This would also affect anyone resetting their token.

    If you have a new account and are unable to authenticate to the cluster, FASRC VPN, or other FASRC services, this is why.
    Existing accounts are not affected.

    We are working to resolve this as quickly as possible, but no ETA at this time. We will update this status as things change.


    Thanks for your understanding and patience.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu