FAS Research Computing - Portal unavailable – Incident details

All systems operational

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

The colors shown in the bars below were chosen to increase visibility for color-blind visitors.
For higher contrast, switch to light mode at the bottom of this page if the background is dark and colors are muted.

Portal unavailable

Resolved
Major outage
Started about 2 months agoLasted about 3 hours

Affected

Websites & Tools

Major outage from 4:22 PM to 7:38 PM

portal.rc.fas.harvard.edu

Major outage from 4:22 PM to 7:38 PM

Updates
  • Resolved
    UTC
    Resolved

    The Portal website should be accessible for all now.

    This incident has been resolved.

  • Investigating
    UTC
    Investigating

    There is an SSL issue with the Portal which will cause an error for anyone attempting to connect.

    Investigating.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu