FAS Research Computing - OOD down; VMs may disconnect – Incident details

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Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


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OOD down; VMs may disconnect

Resolved
Operational
Started about 1 month agoLasted 44 minutes

Affected

VDI/OpenOnDemand

Major outage from 10:06 PM to 10:50 PM

Cannon Open OnDemand/VDI

Major outage from 10:06 PM to 10:50 PM

Authentication

Degraded performance from 10:06 PM to 10:36 PM, Operational from 10:36 PM to 10:50 PM

FASRC VPN (@fasrc)

Degraded performance from 10:06 PM to 10:36 PM, Operational from 10:36 PM to 10:50 PM

FASSE VPN (@fasse)

Degraded performance from 10:06 PM to 10:36 PM, Operational from 10:36 PM to 10:50 PM

Virtual Machines

Partial outage from 10:06 PM to 10:36 PM, Operational from 10:36 PM to 10:50 PM

Updates
  • Resolved
    Resolved

    OpenOnDemand/OOD is now operational.

  • Monitoring
    Monitoring

    OpenOnDemand/OOD (rcood/fasseood) is still experiencing issues. Not ETA.

    These other components should be functional again.

    Services

    • Citrix (rcapps, TMS)

    • Spinal

    • FIINE

    • IFX (portal, approvals, billing)

    • Software licenses

    VMS

    • MCZ

    • SSBC Central

    • Giza

    • Asgard

    • Peromyscus

    • Seismology

    • gbimaculatusgenome

    • harvard-neutrinos

    • Spasa

  • Investigating
    Investigating

    Several VMs and some services are currently degraded or down. This includes:

    • Cannon OOD

    • Citrix

    • Spinal

    • FIINE

    • IFX

    • Some software license

    Group specific:

    • MCZ

    • SSBC Central

    • Giza

    • Asgard

    • Peromyscus

    • Seismology

    • gbimaculatusgenome

    • harvard-neutrinos

    • Spasa


    Continued network maintenance may result in VPN connections being dropped. We are working to rectify this and will continue to update.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu