FAS Research Computing - cannon OOD / Open OnDemand is down – Incident details

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cannon OOD / Open OnDemand is down

Resolved
Major outage
Started about 4 hours agoLasted about 3 hours

Affected

OpenOnDemand/OOD

Major outage from 3:14 PM to 5:58 PM

Cannon Open OnDemand

Major outage from 3:14 PM to 5:58 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. All hosts are back up and online. Thanks for your patience.

    Please note that the rolling OS updates are still in progress, but will not affect OOD access.

  • Identified
    UTC
    Identified

    This likely affects other virtual machines including, but possibly not limited to,
    cannon ood

    cbscentral*

    ssbccentral*

    mczapps

    mczbase

    msprl

    smms

    epslic1

    hptc-cal

    mailman

    minecat

    r10k-builds02

    ncfservice*

  • Investigating
    UTC
    Investigating

    We are currently investigating this issue. Details to follow.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu