FAS Research Computing - Starfish down – Incident details

Starfish experiencing degraded performance

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


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GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

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Starfish down

Resolved
Major outage
Started 11 days agoLasted 1 day

Affected

Websites & Tools

Major outage from 4:30 PM to 5:17 PM

Starfish

Major outage from 4:30 PM to 5:17 PM

Updates
  • Resolved
    Resolved

    The network card has been replaced, and Starfish is back up.

    This incident has been resolved.

  • Identified
    Identified

    Staff will be at the datacenter today to check on the physical status of the server. Updates to come.

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    Starfish is currently unavailable, due to a network card issue. Updates to come.

    We are currently investigating this incident.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu