FAS Research Computing - holylabs - over quota message or previously deleted files showing up – Incident details

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holylabs - over quota message or previously deleted files showing up

Identified
Degraded performance
Started 15 days ago

Affected

Storage

Degraded performance from 3:50 PM to 12:00 AM

Holylabs

Degraded performance from 3:50 PM to 12:00 AM

Updates
  • Identified
    Identified

    During the downtime holylabs was migrated to our new Vast filesystem. During this migration data was synced from from the old system to the new and then a final sync was done at powerup while the systems were not available for use by end users.

    We have since found an issue for some labs that will present itself in one of two ways (or both, for some):

    1 - You are able to use your holylabs lab directory but you notice files that were previously deleted

    2- You cannot use your holylabs lab directory because of over quota errors

    Our storage team is working to resolve this issue by temporarily suspending quotas on holylabs to prevent over-quota errors and also to remove the data that should not have remained after the final sync(s) so as to get lab directories back below quota.

    This work has already begun but will may take several days to complete. Updates will be posted here.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu