FAS Research Computing - Cannon OOD partially out – Incident details

BosLFS02 (Tier 0) experiencing degraded performance

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Cannon OOD partially out

Resolved
Degraded performance
Started about 1 year agoLasted 7 days

Affected

VDI/OpenOnDemand

Partial outage from 3:17 PM to 3:28 PM, Degraded performance from 3:28 PM to 6:28 PM, Partial outage from 6:28 PM to 8:38 PM, Degraded performance from 8:38 PM to 5:12 PM

Cannon Open OnDemand/VDI

Partial outage from 3:17 PM to 3:28 PM, Degraded performance from 3:28 PM to 6:28 PM, Partial outage from 6:28 PM to 8:38 PM, Degraded performance from 8:38 PM to 5:12 PM

Updates
  • Resolved
    Resolved

    Cannon OOD is fully functional and this incident is now resolved.

  • Monitoring
    Monitoring

    This issue should be resolved but due to the intermittent nature of this problem, we cannot be absolutely certain at this time.

    If you continue to have issues connecting to Open OnDemand (OoD/VDI) try the following:

  • Update
    Update
    If you see a 502 proxy error, you can try reloading the page or using a different browser. That may or may not help.
  • Identified
    Identified

    The nodes with mounting issues have been removed from the rotation. If you are using Cannon OOD, you should be able to access your storage as expected.

    This incident will remain open as existing Cannon OOD nodes will have higher than average traffic.

  • Investigating
    Investigating

    Some Cannon OOD are unable to mount storage. We are currently investigating this incident.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu