FAS Research Computing - Ticket system slow – Incident details

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Ticket system slow

Resolved
Operational
Started 6 months agoLasted about 1 hour

Affected

Websites & Tools

Degraded performance from 4:30 PM to 5:25 PM

FASRC Ticket System

Degraded performance from 4:30 PM to 5:25 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Delayed email is the root of this issue. We are working to resolve or work around this issue.

  • Investigating
    Investigating

    The ticketing system (which uses HUIT services) is experiencing lag. New ticket autoreplies and ticket responses may be delayed. We are currently investigating this incident.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu