Ticket system slow

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Resolved

Operational

Started about 2 years agoMay 20, 2024Lasted about 1 hour4:305:25 PMUTC

Affected

Websites & Tools

FASRC Ticket System (ServiceNow)

Updates

Resolved
May 20, 2024 at 5:25 PMUTC
Resolved
May 20, 2024 at 5:25 PMUTC
This incident has been resolved.
Identified
May 20, 2024 at 5:08 PMUTC
Identified
May 20, 2024 at 5:08 PMUTC
Delayed email is the root of this issue. We are working to resolve or work around this issue.
Investigating
May 20, 2024 at 4:30 PMUTC
Investigating
May 20, 2024 at 4:30 PMUTC
The ticketing system (which uses HUIT services) is experiencing lag. New ticket autoreplies and ticket responses may be delayed. We are currently investigating this incident.

FAS Research Computing - Ticket system slow – Incident details

Ticket system slow