VM and Ceph infrastructure issues - also affects FASRC ticket system - Incident details - FAS Research Computing

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE

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VM and Ceph infrastructure issues - also affects FASRC ticket system

Resolved

Operational

Started almost 3 years agoLasted about 2 hours

Affected

VDI/OpenOnDemand

Cannon Open OnDemand/VDI

Storage

CEPH Storage Boston (Tier 2)

Websites & Tools

FASRC Ticket System (ServiceNow)

Updates

Update
January 24, 2023 at 7:41 PM
Update
January 24, 2023 at 7:41 PM
The Ceph/VM cluster issues have subsided and performance should be back to normal.
Resolved
January 19, 2023 at 4:55 PM
Resolved
January 19, 2023 at 4:55 PM
The virtual infrastructure is responding normally again.
This is a known issue that we are working to eliminate, but which requires new infrastructure (and time and resources). Thanks for your patience.
Identified
January 19, 2023 at 3:00 PM
Identified
January 19, 2023 at 3:00 PM
An issue with our virtual infrastructure is affecting virtual machines and services which rely on that including Ceph storage, VDI, the FASRC ticket system, and hosted virtual machines.

Updates will be posted here.

FAS Research Computing - VM and Ceph infrastructure issues - also affects FASRC ticket system – Incident details

VM and Ceph infrastructure issues - also affects FASRC ticket system