FAS Research Computing - Compute outage – Incident details

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Compute outage

Resolved
Operational
Started over 3 years agoLasted about 3 hours

Affected

Cannon Cluster

Operational from 5:05 PM to 8:13 PM

Cannon Compute Cluster (Holyoke)

Operational from 5:05 PM to 8:13 PM

Updates
  • Resolved
    UTC
    Resolved

    The downed compute nodes are back online and the cooling issue has been resolved.

  • Investigating
    UTC
    Investigating

    Due to a cooling failure in our Holyoke datacenter, many compute nodes are offline (half of row 7C). The affected queues include:

    • bigmem
    • gpu
    • shared
    • various PI owned partitions

    We are investigating the cause of this cooling failure and will bring the nodes back online once cooling has been restored. Any impacted jobs will be requeued.

    In the meantime, jobs may pend for longer than usual due to fewer available compute nodes.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu