FAS Research Computing - Some VMs unresponsive – Incident details

All systems operational

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
https://docs.rc.fas.harvard.edu | https://portal.rc.fas.harvard.edu | Email: rchelp@rc.fas.harvard.edu

The colors shown in the bars below were chosen to increase visibility for color-blind visitors.
For higher contrast, switch to light mode at the bottom of this page if the background is dark and colors are muted.

Some VMs unresponsive

Resolved
Operational
Started over 2 years agoLasted about 6 hours

Affected

Virtual Machines

Operational from 1:28 PM to 7:08 PM

Virtual Infrastructure - Boston

Operational from 1:28 PM to 7:08 PM

Updates
  • Resolved
    Resolved

    The hypervisor issues have been mitigated and any downed VMs were brought back up earlier. We've monitored and see no further issues.

  • Investigating
    Investigating

    An unknown number of virtual machines (VM) are unresponsive. We are investigating.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu