FAS Research Computing - h-nfs11-p down – Details zu Vorfällen

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Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

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h-nfs11-p down

Gelöst
Teilausfall
Aufgetreten am vor 23 TagenDauerte 144 Stunden 33 Minuten

Betroffen

Storage

Teilausfall aus 7:33 PM zu 8:07 PM

Holyoke Tier 2 NFS

Teilausfall aus 7:33 PM zu 8:07 PM

Aktualisierung
  • Gelöst
    UTC
    Gelöst

    The vendor has replaced the necessary hardware components, and FASRC engineers have installed updates and confirmed working status. No data was affected.

    All h-nfs11-p shares should be accessible again once more.

    If you notice any irregularities, please reach out at rchelp@rc.fas.harvard.edu

  • Update
    UTC
    Update

    The vendor has dispatched parts. The vendor has indicated that this may not get fixed until Monday, but the storage team is pressing them to accelerate that timeline. We will update here when we know more.

    Thanks for your understanding.

  • Update
    UTC
    Update

    After lengthy troubleshooting, h-nfs11-p is still down. The vendor is scheduling a datacenter visit for on-site repairs. We will update as we know more.

  • Identifizierung
    UTC
    Identifizierung

    Our engineers are diagnosing the root cause of the failure and are working with the vendor to troubleshoot further

    We are continuing to work on a fix for this incident.

  • Analyse
    UTC
    Analyse

    h-nfs11-p is currently down. The following shares are inaccessible on FASSE

    • ncf_cnl01

    • ncf_cnl02

    • ncf_cnl03

    • ncf_cnl04

    • ncf_gspdata

    • ncf_mri_l3

    • cnl05

    • cnl06

    • eldaief

    • ncf_apps

    • jcamprodon_lab_l3

    We are investigating this incident.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu