FAS Research Computing - Ticket system slow – Details zu Vorfällen

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Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


Please scroll down to see details on any Incidents or maintenance notices.
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GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

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Ticket system slow

Gelöst
Funktionsfähig
Aufgetreten am vor etwa 2 JahrenDauerte etwa 1 Stunde

Betroffen

Websites & Tools

Beeinträchtigte Leistung aus 4:30 PM zu 5:25 PM

FASRC Ticket System (ServiceNow)

Beeinträchtigte Leistung aus 4:30 PM zu 5:25 PM

Aktualisierung
  • Gelöst
    Gelöst
    This incident has been resolved.
  • Identifizierung
    Identifizierung

    Delayed email is the root of this issue. We are working to resolve or work around this issue.

  • Analyse
    Analyse

    The ticketing system (which uses HUIT services) is experiencing lag. New ticket autoreplies and ticket responses may be delayed. We are currently investigating this incident.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu