FAS Research Computing - Ticket system slow – Details zu Vorfällen

Alle Systeme funktionieren

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

The colors shown in the bars below were chosen to increase visibility for color-blind visitors.
For higher contrast, switch to light mode at the bottom of this page if the background is dark and colors are muted.

Ticket system slow

Gelöst
Funktionsfähig
Aufgetreten am vor etwa 2 JahrenDauerte etwa 1 Stunde

Betroffen

Websites & Tools

Beeinträchtigte Leistung aus 4:30 PM zu 5:25 PM

FASRC Ticket System (ServiceNow)

Beeinträchtigte Leistung aus 4:30 PM zu 5:25 PM

Aktualisierung
  • Gelöst
    UTC
    Gelöst
    This incident has been resolved.
  • Identifizierung
    UTC
    Identifizierung

    Delayed email is the root of this issue. We are working to resolve or work around this issue.

  • Analyse
    UTC
    Analyse

    The ticketing system (which uses HUIT services) is experiencing lag. New ticket autoreplies and ticket responses may be delayed. We are currently investigating this incident.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu