FAS Research Computing - FASRC ticket system - tickets and replies delayed – Details zu Vorfällen

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Status page for the Harvard FAS Research Computing cluster and other resources.

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GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

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FASRC ticket system - tickets and replies delayed

Gelöst
Beeinträchtigte Leistung
Aufgetreten am vor mehr als 4 JahrenDauerte etwa 2 Stunden

Betroffen

Websites & Tools

Beeinträchtigte Leistung aus 2:12 PM zu 4:29 PM

FASRC Ticket System (ServiceNow)

Beeinträchtigte Leistung aus 2:12 PM zu 4:29 PM

Aktualisierung
  • Gelöst
    UTC
    Gelöst

    A fix was implemented earlier and after monitoring this is deemed resolved.

  • Analyse
    UTC
    Analyse

    We are currently working on this issue and expect the ticket system back in operation shortly.

    New tickets and replies should be queued and will get processed as soon as the system is back to normal.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu