Network issues affecting VPN, portal, ond potentially other services

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE

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GETTING HELP
https://docs.rc.fas.harvard.edu | https://portal.rc.fas.harvard.edu | Email: rchelp@rc.fas.harvard.edu

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Resolved

Major outage

Started 3 months agoLasted about 2 hours

Affected

VDI/OpenOnDemand

Cannon Open OnDemand/VDI

FASSE Open OnDemand/VDI

Authentication

OpenAuth (Two-Factor)

Updates

Resolved
January 30, 2025 at 7:52 PM
Resolved
January 30, 2025 at 7:52 PM
The network issues have been resolved.
Identified
January 30, 2025 at 7:15 PM
Identified
January 30, 2025 at 7:15 PM
Most services restored. Some VPN connectivity or lag may still exist for some user.
Networking expects to have this fully resolved very soon.
Investigating
January 30, 2025 at 5:51 PM
Investigating
January 30, 2025 at 5:51 PM
We are currently investigating this issue.
We've identified some are unable to connect to VPN.
~~OOD/OpenOnDemand access is affected.~~
~~Other symptoms are the FASRC websites,~~ ~~portal.rc.fas.harvard.edu~~ ~~and other internet-facing sites (coldfront, spinal, minilims, etc.) are not accessible~~

SSH to/from nodes or login may be affected or laggy.
Networking is investigating.

FAS Research Computing - Network issues affecting VPN, portal, ond potentially other services – Incident details

Network issues affecting VPN, portal, ond potentially other services