FAS Research Computing - Tickets sent via email will be delayed due to downtime – Incident details

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Status page for the Harvard FAS Research Computing cluster and other resources.

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GETTING HELP
https://docs.rc.fas.harvard.edu | https://portal.rc.fas.harvard.edu | Email: rchelp@rc.fas.harvard.edu

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Tickets sent via email will be delayed due to downtime

Resolved
Operational
Started 4 months agoLasted about 22 hours

Affected

Websites & Tools

Operational from 4:56 PM to 2:59 PM

FASRC Ticket System

Operational from 4:56 PM to 2:59 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Support tickets sent to FASRC ( rchelp@rc.fas.harvard.edu and any address ending in @rc.fas.harvard.edu) will be delayed until our mail relay is back online.

    These emails should not be lost but will be greatly delayed.

    In the meantime, you can email ithelp@harvard.edu and specify that your ticket is for FASRC in the body or subject.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu