FAS Research Computing - NESE Tape unavailable due to maintenance, ETA now Monday – Incident details

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NESE Tape unavailable due to maintenance, ETA now Monday

Resolved
Under maintenance
Started about 1 year agoLasted 5 days

Affected

External Resources - Service Providers

Under maintenance from 4:58 PM to 2:53 PM

NESE (NorthEast Storage Exchange)

Under maintenance from 4:58 PM to 2:53 PM

Updates
  • Resolved
    Resolved

    NESE maintenance has resolved and is now back in service

  • Monitoring
    Monitoring

    A note from NESE. Their maintenance has been delayed by hardware issues. ETA now Monday 6/3

    Dear All,

    NESE Tape system upgrade is currently in progress. While IBM hardware
    team works on TS4500 library tape frame expansion and IBM software team
    works on ESS and Archive software and firmware upgrades, the work
    progress has been slowed down due to unforeseen hardware issues.We now expect to bring the tape service back into production this Monday
    morning. We apologize for any inconvenience caused by the delay.

  • Identified
    Identified

    Due to maintenance at our tape partner, NESE (Northeast Storage Exchange), access to tape allocations will be unavailable until at least late Thursday (5/30). Normal operations will resume by Friday (5/31).

    If you continue to have issues with a Globus tape endpoint on Friday, please contact FASRC or NESE

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu