FAS Research Computing - h-nfs11-p down – Подробности за инцидента

Малко прекъсване

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h-nfs11-p down

Решен
Частично прекъсване
Започнал преди 23 дниПродължи 144 часа 33 минути

Засегнати

Storage

Частично прекъсване от 7:33 PM до 8:07 PM

Holyoke Tier 2 NFS

Частично прекъсване от 7:33 PM до 8:07 PM

Актуализации
  • Решен
    UTC
    Решен

    The vendor has replaced the necessary hardware components, and FASRC engineers have installed updates and confirmed working status. No data was affected.

    All h-nfs11-p shares should be accessible again once more.

    If you notice any irregularities, please reach out at rchelp@rc.fas.harvard.edu

  • Актуализация
    UTC
    Актуализация

    The vendor has dispatched parts. The vendor has indicated that this may not get fixed until Monday, but the storage team is pressing them to accelerate that timeline. We will update here when we know more.

    Thanks for your understanding.

  • Актуализация
    UTC
    Актуализация

    After lengthy troubleshooting, h-nfs11-p is still down. The vendor is scheduling a datacenter visit for on-site repairs. We will update as we know more.

  • Идентифициран
    UTC
    Идентифициран

    Our engineers are diagnosing the root cause of the failure and are working with the vendor to troubleshoot further

    We are continuing to work on a fix for this incident.

  • Разследва се
    UTC
    Разследва се

    h-nfs11-p is currently down. The following shares are inaccessible on FASSE

    • ncf_cnl01

    • ncf_cnl02

    • ncf_cnl03

    • ncf_cnl04

    • ncf_gspdata

    • ncf_mri_l3

    • cnl05

    • cnl06

    • eldaief

    • ncf_apps

    • jcamprodon_lab_l3

    We are investigating this incident.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu