FAS Research Computing - Ticket system slow – Подробности за инцидента

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Ticket system slow

Решен
Работи
Започнал преди около 2 годиниПродължи около час

Засегнати

Websites & Tools

Намалена производителност от 4:30 PM до 5:25 PM

FASRC Ticket System (ServiceNow)

Намалена производителност от 4:30 PM до 5:25 PM

Актуализации
  • Решен
    UTC
    Решен
    This incident has been resolved.
  • Идентифициран
    UTC
    Идентифициран

    Delayed email is the root of this issue. We are working to resolve or work around this issue.

  • Разследва се
    UTC
    Разследва се

    The ticketing system (which uses HUIT services) is experiencing lag. New ticket autoreplies and ticket responses may be delayed. We are currently investigating this incident.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu