FAS Research Computing - RC Ticket System and other VMs Offline - Expect Delays, emails will be delivered eventually – Подробности за инцидента

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Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

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RC Ticket System and other VMs Offline - Expect Delays, emails will be delivered eventually

Решен
Работи
Започнал преди над 2 годиниПродължи около час

Засегнати

Storage

Работи от 4:41 PM до 5:55 PM

CEPH Storage Boston (Tier 2)

Работи от 4:41 PM до 5:55 PM

Websites & Tools

Сериозно прекъсване от 4:41 PM до 5:37 PM, Работи от 4:41 PM до 5:55 PM

Coldfront

Работи от 4:41 PM до 5:55 PM

FASRC Ticket System (ServiceNow)

Сериозно прекъсване от 4:41 PM до 5:37 PM, Работи от 5:37 PM до 5:55 PM

Virtual Machines

Работи от 4:41 PM до 5:55 PM

Актуализации
  • Решен
    UTC
    Решен

    VMs are returning to operation. If you receive an error (on Portal, Coldfront, etc) please wait a few minutes and try again.

    Ticket system is online and starting to receive delayed emails.

  • Разследва се
    UTC
    Разследва се

    The RT ticket system is currently offline due to a VM issue.

    Any emails sent to the ticket system will eventually be delivered once it recovers, but until then expect delayed response.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu