FAS Research Computing - FASRC ticket system - tickets and replies delayed – Подробности за инцидента

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FASRC ticket system - tickets and replies delayed

Решен
Намалена производителност
Започнал преди над 4 годиниПродължи около 2 часа

Засегнати

Websites & Tools

Намалена производителност от 2:12 PM до 4:29 PM

FASRC Ticket System (ServiceNow)

Намалена производителност от 2:12 PM до 4:29 PM

Актуализации
  • Решен
    UTC
    Решен

    A fix was implemented earlier and after monitoring this is deemed resolved.

  • Разследва се
    UTC
    Разследва се

    We are currently working on this issue and expect the ticket system back in operation shortly.

    New tickets and replies should be queued and will get processed as soon as the system is back to normal.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu