FAS Research Computing - h-nfs11-p down – تفاصيل الحادثة

تعاني من انقطاع طفيف

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h-nfs11-p down

تم الحل
انقطاع جزئي
بدأ في منذ 23 يوماستمر 144 ساعة 33 دقيقة

متأثر

Storage

انقطاع جزئي من 7:33 PM إلى 8:07 PM

Holyoke Tier 2 NFS

انقطاع جزئي من 7:33 PM إلى 8:07 PM

التحديثات
  • تم الحل
    UTC
    تم الحل

    The vendor has replaced the necessary hardware components, and FASRC engineers have installed updates and confirmed working status. No data was affected.

    All h-nfs11-p shares should be accessible again once more.

    If you notice any irregularities, please reach out at rchelp@rc.fas.harvard.edu

  • تحديث
    UTC
    تحديث

    The vendor has dispatched parts. The vendor has indicated that this may not get fixed until Monday, but the storage team is pressing them to accelerate that timeline. We will update here when we know more.

    Thanks for your understanding.

  • تحديث
    UTC
    تحديث

    After lengthy troubleshooting, h-nfs11-p is still down. The vendor is scheduling a datacenter visit for on-site repairs. We will update as we know more.

  • تم التحديد
    UTC
    تم التحديد

    Our engineers are diagnosing the root cause of the failure and are working with the vendor to troubleshoot further

    We are continuing to work on a fix for this incident.

  • قيد التحقيق
    UTC
    قيد التحقيق

    h-nfs11-p is currently down. The following shares are inaccessible on FASSE

    • ncf_cnl01

    • ncf_cnl02

    • ncf_cnl03

    • ncf_cnl04

    • ncf_gspdata

    • ncf_mri_l3

    • cnl05

    • cnl06

    • eldaief

    • ncf_apps

    • jcamprodon_lab_l3

    We are investigating this incident.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu