FAS Research Computing - FASRC ticket system - tickets and replies delayed – تفاصيل الحادثة

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FASRC ticket system - tickets and replies delayed

تم الحل
أداء متدهور
بدأ في منذ أكثر من 4 سنواتاستمر ساعتين تقريبا

متأثر

Websites & Tools

أداء متدهور من 2:12 PM ألى 4:29 PM

FASRC Ticket System (ServiceNow)

أداء متدهور من 2:12 PM ألى 4:29 PM

التحديثات
  • تم الحل
    UTC
    تم الحل

    A fix was implemented earlier and after monitoring this is deemed resolved.

  • تحقيق
    UTC
    تحقيق

    We are currently working on this issue and expect the ticket system back in operation shortly.

    New tickets and replies should be queued and will get processed as soon as the system is back to normal.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu